About Complete Complete helps candidates, employees, and teams navigate the opaqueness of compensation. We've reimagined the offer letter experience (replacing boring PDFs), internal rewards tools, and compensation planning platforms. We work with companies like Convex, TrueNorth, Vercel, and DataStax, evaluating over 5,000 salaries and employee records to help our customers retain top talent and uphold best practices. We seek creative, thoughtful, and passionate team members to support our mission of transparency in compensation. We also partner with advisors to foster individual growth. About the Role We’re looking for a creative, customer-focused Customer Success Manager who builds lasting relationships and drives customer value. You’ll collaborate with customers to maximize their success with Complete’s tools, ensuring they meet their goals and see measurable outcomes. Responsibilities Build and maintain strong relationships with midmarket customers ( Onboard new customers seamlessly, guiding them through setup and usage of Complete. Drive engagement through regular check-ins, product trainings, and tailored best practices. Collaborate to develop strategies for improving employee retention and optimizing compensation practices. Provide feedback to product and engineering teams to refine offerings. Identify upsell opportunities by understanding customer pain points and aligning solutions. Qualifications Passionate about helping customers succeed in fast-paced environments. Proven experience in customer-facing roles like Customer Success or Account Management. At least 3 years of experience in the tech industry, preferably at startups. Excellent communication and organizational skills, with a proactive problem-solving approach. Prior product experience is a plus. Ability to manage priorities while being metrics-driven and goal-focused. Comfort with ambiguity and building scalable customer satisfaction processes. Bonus: Experience with tool adoption and process improvements. Bonus: Entrepreneurial mindset and ownership attitude. Bonus: Positive feedback from colleagues, e.g., "They went above and beyond". About the Interview Process Our process is efficient and insightful:
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