Job Description
Join to apply for the Customer Success Manager role at 11x
Join to apply for the Customer Success Manager role at 11x
Compensation offered will be determined by factors such as level, job-related knowledge, skills, and experience.
$140,000 - $230,000 OTE
Compensation offered will be determined by factors such as level, job-related knowledge, skills, and experience.
About 11x
At 11x, we're building autonomous digital workers that handle routine work end-to-end, freeing humans to focus on what they do best—creating, innovating, and building meaningful relationships.
We're one of the world’s fastest growing AI companies. We've achieved a 20x increase in ARR and raised $75M+ from leading investors including a16z and Benchmark. Our team works in-person in our San Francisco office.
About The Role
As a Customer Success Manager (CSM) , you’ll drive adoption, retention, and value across a portfolio of high-impact accounts. You’ll act as a strategic advisor to executive stakeholders and work cross-functionally to ensure every customer realizes the full potential of 11x.
What You’ll Do
Build and grow trusted relationships with executive sponsors, driving measurable outcomes and account success plans.
Lead customer implementations and onboarding, ensuring high adoption and clear understanding of 11x’s value.
Expand usage across departments by identifying new use cases and demonstrating business impact.
Deliver engaging presentations, lead product trainings, and share best practices that drive deeper engagement.
Contribute to the 11x customer community through thought leadership, events, and success playbooks.
Become a product expert and collaborate with product and engineering to inform roadmap and innovations.
Requirements
Ability to work onsite full time from our SF office
3+ years in Customer Success, Deployment, Account Management, or a similar client-facing role, preferably in SaaS or AI, with a solid understanding of growth and retention strategies.
A proactive, entrepreneurial spirit—you’re scrappy, solutions-oriented, and thrive in fast-paced environments.
Strong knowledge of GTM landscape or previous experience as an Account Executive, SDR/BDR, etc.
Excellent relationship-building, communication, and project management skills - with the ability to manage multiple clients maintaining a high bar and attention to detail.
You’re a self-starter, highly entrepreneurial with a passion for helping clients succeed.
You have a ‘no task is too big or too small’ mindset and will roll up your sleeve to get the job done.
Why This Role is Exciting
This isn’t your typical CSM role. At 11x, you’ll be on the front lines of the AI transformation happening across GTM teams. You’ll work with cutting-edge technology that’s actively redefining how companies operate—and partner directly with visionary customers who are early adopters of AI. You’ll have a seat at the table in shaping how our customers scale, influence the product roadmap, and help build playbooks that will define the future of customer success in AI. It's a high-impact role with tons of ownership, visibility, and room to grow.
11x is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Seniority level Seniority level Mid-Senior level
Employment type Employment type Full-time
Job function Job function Other
Industries Software Development
Referrals increase your chances of interviewing at 11x by 2x
Get notified about new Customer Success Manager jobs in San Francisco, CA .
Customer Success Manager - San Francisco based San Francisco, CA $120,000.00-$160,000.00 2 weeks ago
San Francisco, CA $100,100.00-$180,000.00 2 weeks ago
Customer Success Manager II, Global Strategic San Francisco, CA $111,200.00-$123,600.00 5 days ago
San Francisco, CA $111,200.00-$120,000.00 1 day ago
Enterprise Customer Success Manager, AMER San Francisco, CA $90,000.00-$120,000.00 6 days ago
San Francisco, CA $105,000.00-$120,000.00 2 weeks ago
San Francisco, CA $123,100.00-$154,200.00 2 weeks ago
San Francisco, CA $142,000.00-$177,500.00 2 days ago
San Francisco, CA $90,000.00-$150,000.00 1 month ago
San Mateo, CA $130,000.00-$175,000.00 1 week ago
San Francisco, CA $100,000.00-$160,000.00 2 months ago
San Francisco, CA $15,000.00-$95,000.00 3 weeks ago
San Francisco, CA $123,100.00-$154,200.00 2 days ago
Customer Success Manager (Social, Remote) San Francisco, CA $75,000.00-$85,000.00 2 weeks ago
San Francisco, CA $80,000.00-$120,000.00 8 months ago
San Francisco, CA $140,000.00-$190,000.00 7 months ago
San Francisco, CA $140,000.00-$200,000.00 2 weeks ago
San Mateo, CA $112,000.00-$161,000.00 2 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr 11x
Job Tags
Full time, Work at office,