Job Description

Company Description

Locksmith Keyless, established in 2013, is a leading wholesaler of locksmith hardware and automotive tools, headquartered in the Miami, Florida area. We specialize in distributing high-quality automotive keyless entry remotes, transponder keys, and programming technology at competitive prices. With a rapidly growing customer base, we remain committed to never compromising on quality. Our goal is to provide exceptional products and services to meet the needs of our customers.

Role Description

This is a full-time on-site role (9am to 6pm) for a Customer Service Manager located in Miami, FL. The Customer Service Manager will be responsible for overseeing daily customer service operations, managing customer support teams, and ensuring high levels of customer satisfaction. The role includes handling customer inquiries, resolving issues efficiently, and analyzing feedback to improve service quality. The manager will also develop and implement customer service policies and procedures to optimize the customer experience.

Qualifications

• Customer Satisfaction, Customer Service Management, and Customer Support skills
• Strong Analytical and Communication skills
• Proven leadership and team management experience
• Excellent problem-solving abilities and attention to detail
• Ability to work in a fast-paced, customer-focused environment
• Bachelor's degree in Business Administration, Management, or a related field
• Previous experience in the automotive or locksmith industry is a plus
• CRM implementation knowledge is a plus
• NetSuite is a plus

Must be:

• Hard working
• Organized
• Reliable
• Dependable

We are seeking a high-performing individual who is prepared to dedicate significant effort to contribute to our company's growth and vision. For those willing to go the extra mile, numerous opportunities for advancement and development are available within the organization.

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