Job Description
Position Summary: The Metropolitan Opera is seeking experienced and service-oriented Customer Care Representatives. If you love a team environment, you rise to meet every challenge and you believe in your own unlimited potential then you're ready for a great career with a great company. You will be making Opera Lovers happy with every call!
You will be responsible for answering inbound calls, emails and chats to provide exceptional customer service. This includes responding to inquiries about performances and services, processing ticket orders, Membership sales and performing general account maintenance. In some situations, up-selling customers to additional performances, advanced membership levels, new products or services are encouraged and rewarded.
Customer Care positions available: Department Hours of Operation: On performance days we are open from 10 AM until curtain time Monday through Saturday, and Noon to 6 PM on Sunday. On non- performance days we are open from Noon to 6 PM and closed on Sundays.
Start Date: September 10, 2024
Pay: 1-16 weeks $17.75 per hour, 17+ weeks $18.75 per hour per CBA
Skills and Qualifications - Excellent communication skills, both written and verbal to represent the Metropolitan Opera in a way that's meaningful and relevant to each individual customer
- The ability to listen carefully to customize each customer call based on the understanding of customer's needs and relationship to the Met
- Ability to adapt to the conversation as it happens
- Minimum 1 year experience with call handling in a fast paced, back-to-back call center environment
- High comfort level with computer-based work
- Must be a fast learner who is able to quickly adapt to new technology and work in various circumstances with patience
- Must have flexibility with scheduling; Must be able to work evening and weekend shifts
- Understanding of department processing priorities
- Knowledge of ticketing and customer service business practices
- Strong organizational skills
- Good attendance record
Job Tags
Hourly pay, Shift work, Weekend work, Sunday, Saturday,