Job Description
Job Description
Job Description
Description:
Job Title : Crisis Worker
Reports to: Crisis Program Manager
Job Status: Non-exempt, Hourly, Full-Time
STATEMENT OF THE JOB
Provides information, referral services, and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides support and consultation to shift team partners
- Provides and supports triage and routing functions on shift per the team’s goals
- Provides complete, accurate documentation of client contacts
- Ensure that client rights and confidentiality are maintained
- Collaborates with other program staff to assure client access to emergency assistance
- Follow-up with imminent risk clients
- Conduct accurate assessments of suicide and other emergencies
- Responsible for staying current with all ongoing training requirements for both services
- Assists with community outreach activities as assigned by the management team
- Actively involved with agency programs and events
- Supports operations during times of disaster as defined by agency policy
- Maintains up to date knowledge of agency processes and policies & procedures
- Performs all other duties as assigned
Requirements:
REQUIREMENTS
- High school diploma required; experience in human services preferred.
- Successful completion of Basic Crisis Intervention training and Crisis Management training is required (provided by Gryphon Place).
- Must have availability on weekdays, evenings, some weekends, and/or overnights.
- Must maintain a designated work area at home that is free from distractions and excessive noise
- Reliable home internet service with a minimum download speed of 50 Mbps is required (internet service is not provided by the employer).
- A personal phone that can be used for work purposes is required (phone service is not provided by the employer).
- Availability required: 1st shift (8am - 4pm), 2nd shift (4pm - 12am) and 3rd Shift (12am - 8am)
KNOWLEDGE / SKILLS / ABILITIES
- Well-developed interpersonal skills
- Excellent computer skills
- Demonstrated crisis intervention skills
- Versed in substance abuse issues and mental health issues
- Clear and effective communication and accurate assessment of inquirer’s needs
- Ability to function as a team member in an experiential learning setting
- Ability to effectively problem solve and resolve conflict
- Ability to work independently with minimal supervision
- Ability to maintain professional expectations and assist individuals with diverse backgrounds
- Knowledgeable of program procedures and contact centers informational system
- Must have reliable, secure internet service along with cellular phone.
Persons are recruited, hired, assigned, and promoted only on the basis of job-related criteria and without regard to age, color, familial status, gender, gender identification, marital status, national origin, non job-related disability, race, religion, sexual orientation, veterans’ status. EOE
PI9439f8018fbb-25405-38675907
Job Tags
Hourly pay, Full time, Work from home, Shift work, Night shift, Weekend work, Day shift, Weekday work,