Job Description

​Agency : Department of Innovation and Technology

Position Title:  INFORMATION SYSTEMS ANALYST I, OPT C

Posting Date: 09/11/2024
Closing Date: 09/24/2024
Salary: Anticipated Starting Salary $6,688/monthly; Full Range $6,688-$9,745/monthly
Job Type: Salaried
Category:  Full Time 
County: LaSalle 
Number of Vacancies: 1
Plan/BU:  RC063

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

**Transcripts are required. Please upload a copy of your transcript for consideration.**

Posting Identification Number 41185  

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Computer Support Analyst performing diagnosis and resolution of system related problems including interfaces to active directory, network integrations, and software applications/products using the ability to adapt complex processing to different system/program requirements. In this role you will provide technical support for computer-based hardware and software and serve as a project coordinator on standard projects including small to medium sized EUC hardware/software installations and deployments. In addition, you will meet with users to determine user needs and objectives, monitor trouble tickets to ensure acceptable service levels for providing break/fix services to agencies within listed time frames are being met and provide group or individual assistance and training to customers on installed hardware and software and other functional areas including but not limited to network and server hardware, software and peripherals. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link:

Essential Functions

• Under general direction, serves as a Computer Support Analyst for the Department of Innovation & Technology (DoIT)
• Performs difficult and complex system services functions to support assigned agencies
• Serves as a project coordinator on standard projects including small to medium sized EUC hardware/software installations and deployments
• Meets with users to determine user needs and objectives
• Monitors trouble tickets to ensure acceptable service levels for providing break/fix services to agencies within listed time frames are being met
• Provides group or individual assistance and training to customers on installed hardware and software and other functional areas including but not limited to network and server hardware, software and peripherals
• Keeps abreast of new developments in the Information Technology field
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above

Minimum Qualifications:

• Requires knowledge, skill and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields.
• Requires one (1) year of professional experience in Client Services or a related Information Technology field. 

Specialized Skills

• Requires one (1) year of professional experience in supporting end user hardware, software, or application systems including using troubleshooting tools and procedures. 
• Requires one (1) year of professional experience in Active Directory and Automated software deployment tools such as Microsoft Windows/MSI scripts, Systems Center Configuration Manager (SCCM), or Lite-Touch.
• Requires one (1) year of professional experience in maintaining and troubleshooting devices on a network within a business infrastructure environment.
• Requires one (1) year of professional experience utilizing Microsoft Windows and Microsoft Office client software products.
  
   

Preferred Qualifications (In Order of Significance)

• One (1) year professional experience in supporting end user hardware, software or application systems including using troubleshooting tools and procedures.
• One (1) year professional experience in Active Directory and Automated software deployment tools such as Microsoft Windows/MSI scripts, Systems Center Configuration Manager (SCCM), or Lite-Touch.
• One (1) year of professional experience in maintaining and troubleshooting devices on a network within a business infrastructure environment.
• One (1) year of professional experience utilizing Microsoft Windows and Microsoft Office client software products.
• One (1) year professional experience adapting complex processing to different system and program requirements.
• One (1) year professional experience with Automated equipment, scheduling, and coordinating.
• Ability to communicate effectively to present technical information to others with clarity and precision.
• Working knowledge of Mac Operating Systems configuration.
• Working knowledge of scripting.
• Ability to communicate effectively both verbally and in writing to present technical information to others with clarity and precision.
  
   

Conditions of Employment

NOTE : Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position. 

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with State of Illinois.
• Requires the ability to pass a position specific, agency required background check.
• Requires self-disclosure of criminal history.
• Requires the ability to travel in performance of duties.
• Requires the ability to serve in an on-call capacity.
• Requires the ability to work outside of normal hours to meet deadlines.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc. 
• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
• Requires the ability to lift and carry objects or equipment weighing up to 20 pounds This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.

The conditions of employment listed are incorporated and/or related to any duties included in the position description.

Work Hours: 8:30AM - 5:00PM M-F
Work Location:  1015 Oconor Ave, La Salle, Illinois, 61301
Agency Contact:  Tristan.J.Molumby@illinois.gov

Posting Group:  Science, Technology, Engineering & Mathematics

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the  Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the  Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

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