Job Description

About the Role:

Tiello is proudly partnered with a leading Commercial Roofing Contractor in search of a Service Manager to oversee and grow their service and repair division. This individual will play a critical role in managing service crews, building client relationships, troubleshooting roofing issues, and ensuring projects are completed on time and to the highest quality standards.

Key Responsibilities:

• Manage day-to-day operations of the Service Department, including scheduling, dispatching, and overseeing service crews
• Conduct roof inspections, identify leak issues, and recommend appropriate repair solutions
• Work directly with property owners, facility managers, and general contractors to maintain strong client relationships
• Ensure service projects are completed on time, within budget, and meet or exceed quality standards
• Estimate repair work, prepare proposals, and assist with negotiating service contracts
• Implement and enforce safety protocols across all service operations
• Train, mentor, and lead service technicians to ensure continuous improvement and professional development
• Maintain accurate project records, documentation, and reporting for service jobs
• Collaborate with internal teams including Estimating, Production, and Sales to support company goals

Qualifications:

• 5+ years of experience in Commercial Roofing, with a minimum of 2+ years in a Service Manager or Supervisory role
• Strong technical knowledge of various commercial roofing systems (TPO, EPDM, PVC, Built-up, Modified Bitumen, etc.)
• Proven leadership skills with the ability to manage and grow a high-performing service team
• Excellent customer service and communication skills
• Ability to troubleshoot, problem-solve, and manage multiple projects at once
• Estimating and project management experience preferred
• Proficient with technology, including CRM systems, Microsoft Office, and service software tools
• Valid driver’s license and ability to travel locally as needed

Why Join?

• Competitive salary + performance incentives
• Strong company culture focused on quality, safety, and customer satisfaction
• Growth opportunities within a rapidly expanding organization
• Supportive leadership team and robust internal resources

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