Job Description
An industry leading B2C company is looking to bring on a Collections Manager to their Customer Operations team! This Jobot Job is hosted by: Julie Massey
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and sending us your resume.
Salary: $85,000 - $110,000 per year
A bit about us: An industry leading B2C company is looking to bring on a Collections Manager to their Customer Operations team!
Why join us? Aggressive pay and the opportunity to work for an iconic brand
Great medical, dental, vision, short- & long-term disability and life insurance options
Company paid holidays, floating holiday, and paid time off (PTO)
401(k) plan with competitive company match
Onsite state of the art Gym and Cafeteria
Job Details Our client is seeking an experienced and dynamic Collections Manager to lead our collections team responsible for collecting receivables and mitigating revenue attrition.
Responsibilities:
Lead, mentor, and develop the collections team to ensure high performance and continuous improvement.
Set clear performance expectations and provide regular feedback to team members.
Ensure all collection activities are conducted in compliance with company policies, SOPs, and regulatory requirements.
Regularly review and update collection policies and procedures to reflect best practices and regulatory changes.
Conduct regular training sessions to keep the team updated on policies and procedures.
Develop and implement strategies to improve collections efficiency and customer satisfaction.
Collaborate with other departments to resolve complex issues and streamline processes.
Monitor and analyze collections performance metrics and KPIs.
Prepare and present regular reports to senior management on collections activities, performance, and areas for improvement.
Ensure all collection activities are in line with legal and regulatory requirements.
Manage risks associated with collections and implement measures to mitigate them.
Conduct regular audits to ensure compliance with internal and external standards.
Qualifications:
Bachelor's degree in Business, Finance, or a related field.
Experience in Salesforce and billing systems
Contact center experience of 10 years including dialer activity
Proven experience in collections management, preferably in service-oriented industry.
Strong leadership and team management skills.
Knowledge of relevant laws and regulations governing collections.
Proficiency in using collections software and CRM systems.
Interested in hearing more? Easy Apply now by clicking the "Apply" button.
Job Tags
Holiday work, Temporary work,