Job Overview Job Description:LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?A job with AT&T as a Call Center Sales & Service Representative can provide you with exactly thatThis job reports to our 2321 N University Ave, Lubbock TX location. If considered, you must be able to report to this location.Our Call Center Sales & Service Representative earns between $10.00 to $22.54. Compensation is a 60%/40% plan with average earnings over $70K and Top Performers earning over $100K (base pay plus commissions). Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.What you'll do as an AT&T Call Center Sales & Service Representative:Utilize proven sales and service techniques to build customer relationships, enhance the customer's buying experience, retain customers, and exceed customer care commitmentsProvide world-class service by delivering an effortless customer experienceInteract proficiently with a variety of online systems to problem solve, identify sales and retention opportunities, and present an all-inclusive solution that meets the customer's needsOpportunity to consistently meet or exceed sales quotas and service objectives in a fast-paced call center environmentIn addition to STRONG communication skills, our Call Center Sales & Service Representative must:Satisfactorily complete on-the-job and/or classroom trainingEffectively use multiple systems to identify and communicate products that meet the customer's needs, and resolve the customer's problem in a productive mannerWork day, evening, holiday, night, weekend and/or split shifts if requiredQualify on pre-employment screening.Operate a computer and have basic keyboarding skills.Joining our team comes with amazing perks and benefits:Medical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired).Sick leavePaid Parental LeaveAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness, accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phoneAT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local lawsWeekly Hours:40Time Type:RegularLocation:Lubbock, TexasIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. Job ID R-16950 Date posted 03/28/2024
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