Job Description

Job Description

Job Description

We are successful automotive dealership looking for dynamic and energetic professionals who are customer focused and goal-oriented to join our Customer Care team. No automotive experience is required. Our representatives communicate effectively with customers, build rapport and overcome objections and concerns. Responsibilities include inbound and outbound calls, scheduling service appointments, and answering general questions while accurately maintaining and updating our customer data bases.

We are looking to fill a full time position to work Monday-Friday 12:30pm-5:30pm with every 2nd-3rd Saturday 8am-4pm.

RESPONSIBILITIES:

• Responsible for making outbound calls and taking inbound customer telephone calls
• Generate appointments by making proactive outbound prospecting calls in an effort to qualify and market potential customers for services
• Assist customers with scheduling appointments
• Deliver inquiries/messages intended for other sales personnel and departments promptly
• Use scripting consistently
• Accurately document all customer interactions
• Maintain and update customer data as needed
• Provide personalized customer service of the highest level and maintain any customer information confidential
• Meet all department standards
• Maintain regular attendance
• Other duties and projects as assigned

REQUIREMENTS:

• High School Diploma or GED preferred
• Proven telephone customer service experience (minimum 1-3 years)
• Professional appearance
• Ability to work in a small team environment
• Good listening and interpersonal communication skills
• Excellent telephone etiquette
• Confident, pleasant and professional telephone voice
• Able to take direction
• Ability to navigate through numerous computer windows in an efficient manner while speaking with customers
• Tactfulness when speaking to customers
• Possess great time management skills and be able to work independently
• Willingness to learn about cars and the automotive sales/service industry
• Be able to sit for long periods of time
• Not be afraid to hear the word “no”

WHAT WE OFFER:

• Paid training
• Paid sick time
• Flexible spending accounts
• Closed major holidays
• 401k retirement plan
• Discounts on employer merchandise and services

All applicants must pass a pre-employment background and drug test.

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