Job Description
About the Company
EqualAccess is partnering with a mission-driven property management firm that oversees a large portfolio of affordable and rent-regulated housing throughout New York City. Our client maintains a strong reputation for regulatory compliance, community responsiveness, and structured operational excellence. This role supports their internal compliance department in ensuring full adherence to local, state, and federal housing regulations.
Position SummaryWe are hiring a Business Operations Associate to join our client’s Recertification Department. The ideal candidate will enjoy a fast-paced environment and is detail-oriented , highly organized, and confident managing compliance workflows. This person will handle certifications, resident communication, documentation tracking, and reporting requirements to ensure the organization remains audit-ready and fully compliant. This is a great entry level position with upward career mobility.
Key ResponsibilitiesRespond to tenant inquiries via phone and provide excellent customer service
Collect and process housing recertifications and student status affidavits
Contact tenants for missing or corrected documents to ensure compliance
Review tenant income certifications for accuracy and program alignment
Complete annual owner and housing recertifications
Create and maintain spreadsheets and compliance reports
Submit monthly and annual reports to owners, government agencies, and investors
Track and resolve outstanding compliance issues
Ensure timely responses to compliance-related emails
Maintain organized tenant files; scan and store documents in appropriate folders
Perform other compliance-related duties as assigned
High school diploma or GED (some college preferred)
Proficiency in Microsoft Office, especially Word and Excel
Experience using Mail Merge functions
Strong organizational skills and ability to multitask
Excellent written and verbal communication
Self-starter with ability to work independently or under direct supervision
Team-oriented and dependable with a strong work ethic
Comfortable working in a fast-paced environment
Bilingual in English/Spanish
Location: Queens, NY
Employment Type: Full-time
Compensation: $23.00–$25.00 per hour
We don’t just place candidates — we help build careers. Every EqualAccess placement includes 6 months of post-placement coaching, mentorship, and professional development to ensure long-term success, retention, and upward mobility.
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