Job Description

Position Summary:

Supervises and coordinates activities of workers engaged in calculating, posting and verifying duties to obtain and record financial data for use in maintaining accounting and statistical records. Compiles composite reports from individual reports of subordinates required by management of government agencies. Determines work procedures, prepares work schedules and expedites workflow. Assigns duties and examines work for exactness, neatness and conformance to policies and procedures.

Position Responsibilities:

Clinical / Technical Skills (40% of performance review)

· Oversees the billing functions, including the initiation of goals and procedures, overseeing daily operations and coordinating office efforts to expedite payment of accounts.

· Monitor QA measures closely

· Demonstrates the ability to direct and coordinate the patient accounting function in order to consistently produce accurate bills which are paid in a timely manner.

· Monitors activities continually with collection agencies, insurance companies, Intake, Health Information Management Services, Information Systems, patients and physicians.

· Effectively utilizes and understands the departmental computer system in order to realize its optimal potential and to be able to evaluate and answer staff member questions regarding the mechanics of the system.

· Demonstrates tact and diplomacy when setting patient accounts and responding to physicians’ requests to discount patient bills; follows established hospital guidelines.

· Works effectively with auditors in locating various patient bills as required; demonstrates cooperation and responsiveness.

· Maintains a current awareness of third-party reimbursement regulations and contractual arrangements with HMOs and PPOs.

· Promotes good staffing practices by maximizing the utilization of human resources; forecasts and anticipates the staff needs of the department with regard to fluctuations in the projected workload; holds staffing at a functional minimum; effectively employs part-time help.

· Organizes the department in a manner that is consistently responsible to patient/customer needs.

· Consistently demonstrates good organizational skills in the routine accumulation of statistical information and reports it to the Chief Financial Officer (CFO) in an accurate and timely manner.

· Effectively coordinates the Patient Accounts function with Accounts Receivable, Admitting, Health Information Management Services and Nursing departments on a routine basis.

· Effectively maintains all required records for the department; demonstrates good organizational skills.

· Continually works toward establishing an environment within the department which reduces the “paper shuffle” through increased use of computer technology and more effective methods of activity consolidation.

· Demonstrates the ability to devise more efficient methods and systems for getting the work done in the department; reduces the use of time and effort to an effective minimum; institutes change in techniques and procedures as necessary.

· Perform other duties as assigned.

Safety (15% of performance review)

· Strives to create a safe, healing environment for patients and family members

· Follows all safety rules while on the job.

· Reports “near misses”, as well as errors and accidents promptly.

· Corrects minor safety hazards.

· Communicates with peers and management regarding any hazards identified in the workplace.

· Attends all required safety programs and understands responsibilities related to general, department, and job specific safety.

· Participates in quality projects, as assigned, and supports quality initiatives.

· Supports and maintains a culture of safety and quality.

Teamwork (15% of performance review)

· Works well with others in a spirit of teamwork and cooperation. 

· Responds willingly to colleagues and serves as an active part of the hospital team.

· Builds collaborative relationships with patients, families, staff, and physicians.

· The ability to retrieve, communicate, and present data and information both verbally and in writing as required

· Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word. 

· Demonstrates adequate skills in all forms of communication.

· Adheres to the Standards of Behavior

Integrity (15% of performance review)

· Strives to always do the right thing for the patient, coworkers, and the hospital

· Adheres to established standards, policies, procedures, protocols, and laws. 

· Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.

· Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.

· Completes required trainings within defined time periods.

· Exemplifies professionalism through good attendance and positive attitude, at all times.

· Maintains confidentiality of patient and staff information, following HIPAA and other privacy laws.

· Ensures proper documentation in all position activities, following federal and state guidelines.

Compassion (15% of performance review)

· Demonstrates accountability for ensuring the highest quality patient care for patients.

· Willingness to be accepting of those in need, and to extend a helping hand

· Desire to go above and beyond for others

· Understanding and accepting of cultural diversity and differences

Education

· Required: High school diploma or GED.

· Preferred: Associates degree

· Maintains education and development appropriate for position.

Experience

· Required: Three to five years in office management or bookkeeping

· Preferred: Previous experience in a behavioral health setting

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