Job Description

Job Description

Job Description

Description:

At Peak Support, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experiences and supporting our clients as they grow, and scale is at the heart of everything we do.

Our mission is to empower our team to innovate and deliver beyond expectations. We are seeking a Bilingual Customer Service Representative (Spanish/English) who embodies Peak Support's core values and shares our deep commitment to our clients and team members. If you are driven by a passion for excellence and want to be part of a dynamic, client-focused team, we would love to hear from you.

We offer:

• Competitive compensation and excellent benefits.
• Comprehensive training and development programs.
• A fun, inclusive workplace culture.
• Opportunities for personal and professional growth.

Ready to take the next step in your career?

What you'll do:

• Answer incoming phone calls from customers in a professional and courteous manner.
• Listen to and understand customer concerns, inquiries, and issues.
• Provide accurate information about products, services, pricing, and policies.
• Assist customers in troubleshooting and resolving problems or complaints.
• Record detailed notes of each customer interaction in the CRM system.
• Follow company guidelines and procedures for phone-based customer service.
• Collaborate with other team members and departments to resolve customer issues.
• Meet performance goals related to call volume, call quality, and customer satisfaction.
• Ad hoc tasks as required.

We are looking for Customer Service Representatives who:

• Are amenable to accepting a seasonal employment engagement.
• Are proficient in both Spanish and English.
• Have a High school diploma or equivalent; some college education may be preferred.
• Have excellent verbal communication skills and active listening abilities.
• Have strong customer service orientation and problem-solving skills.
• Are proficient in using phone systems and CRM software.
• Display patience and empathy when dealing with customers.
• Can work well independently and as part of a team.
• Have previous phone-based customer service experience (a plus!).
• Are work-from-home ready, with their own laptop/desktop, noise-cancelling headset, dedicated workspace and stable Internet connection.

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