Job Description

Job Description

Job Description

Job title: Beach Bar Staff/ Cocktail Server

Reports to: Assistant Manager

Pay rate: $16.28 + tips

Position type: Variable hours – health benefits after 1 year and 1456 hours worked.

Campbell’s Resort offers its employees a comprehensive benefits package including Aetna Medical, Delta Dental, VSP Vision, USAble Life & Disability, a match 401(K) program as well as vacation time and the accrual of sick leave hours.

Summary:

The role of the beach bar staff is operate and maintain Campbell’s satellite bar to standard that is set-forth by Ownership/ management. This person must have the ability to handle high volume while observing cost control and standard of quality; they will maintain a culture of service that exemplifies the Campbell’s way. The bar staff it charged with producing a high quality and guest experience, maintain enthusiasm under pressure while building sales and increase profitability; to maintain the highest standards in guest service.

Minimum Requirements:

• Minimum of 18 years old.
• Enthusiastic about serving the public with a consistent positive attitude.
• Good grooming and personal hygiene.
• Maintain par levels of liquor/beer/mix/supplies/ inventory.
• Be proficient in building cocktails, in regards to quality, consistency, and cost control.
• Responsible for ensuring freshness, and rotation of all bar perishables.
• Assist bar manager in monthly inventory, conduct spot check inventory as directed by F&B director.
• Report all maintenance issues as they arise.
• Adhere to standards of grooming, uniform, and conduct.
• Continuously observe a customer first approach while maintaining set-forth sound business practices.
• Additional responsibilities as required by the F&B Director, Owners.

Physical Requirements:

• Must have the ability to become proficient at tray service.
• Must be able to stand and walk for periods of 8 to 12 hours per shift.
• Must be able to reach, bend, balance and carry various objects weighing up to 30 lbs. repeatedly during a shift.
• Must be able to go up and down a full flight of stairs with loaded trays repeatedly for the duration of the shift.
• Must be able to maneuver in tight spaces with multiple team members.

The Brass Tacks:

• Greeting and seating guests.
• Prepares and serves drinks to guests in accordance with established standards. Ensures standard measures are utilized when mixing and pouring drinks.
• Maintains current knowledge of drink recipes, service techniques and bar terminology.
• Processes guest payments, using proper accounting and cash handling procedures.
• Keeps accurate logs of inventory and consumption.
• Maintains par levels of all necessary food related service items.
• Sets up, re-stocks, maintains, cleans and breaks down bar areas.
• Ensures attractive, consistent presentation of beverages.
• Provides timely and courteous follow-through on all client, guest and team member requests.
• Keeps work area clean and organized.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ready the host stand by following procedures listed in job standards.
• Restock and set up, following job standard procedures.
• Know food and beverage menu, rotating taps and featured items.
• Greet guests, guide them through their dining experience, and bid them a fond farewell.
• Accurately take and deliver guests’ orders and requests.
• Learn POS system and use it quickly and efficiently.
• Smile and be pleasant, courteous and sensitive to guests at all times.
• Be knowledgeable about Campbell's services and history and Lake Chelan recreational opportunities to answer guests' questions.
• Be attentive to your customers' needs and do whatever necessary to deliver on those needs.
• Act as a team member: show enthusiasm and help other staff.
• At the end of your shift, follow closing procedures listed in job standards.

Position Type and Expected Hours of Work:
This is a variable-hour position, expected work hours are based on seasonal volume, business demand, and hours of operation. Weekends and holidays are also necessary. Must be flexible and willing to adapt schedule to meet business demands.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

Sincerity | Enthusiasm | Accountability | Respect | Creativity | Honesty

Food & Beverage Department Vision: Develop staff that embraces a culture off accountability to the both the business and their peers. Have in place a core group that is result and bottom line driven, while protecting and fostering a competitive and healthy work environment. We have parameters in place that allows for auto corrections to prevent the lapse of successful operations. The expectation for staff and leaders to come to the table with solutions, not problems.

Food/ Beverage/ Event Center Mission Statement: The Campbell’s staff at all time is expected to hold themselves and their peers accountable to the job and task assigned. We have a competitive environment that encourages and celebrates staff growth through continual education, desire, dedication, and determination. To have a team that understands their role as well as the role of their peers. We will observe sound business practice. To continuously provide the experience that is expected. All the positions in the F&B department will be held to high standards, their task will be respected, and will be given support.

Core Values:

• Accountability: an obligation or willingness to accept responsibility or to account for one's actions.
• Integrity: Having integrity means doing the right thing in a reliable way. It's a personality trait that we admire, since it means a person has a moral compass that doesn't waver.
• Reliability: the quality of being trustworthy or of performing consistently well.
• Grit: courage and resolve; strength of character.
• Tenacity: The quality or fact of being very determined.
• Honesty: freedom from deceit or fraud.
• Supportive: Provide assistance so other will enjoy success.
• Competitive: having a strong desire to compete or to succeed.

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