Job Description
Overview:
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
This position reports to the Manager of Language Services and receives operational coordination and direction from the Manager of Language Services or the Assistant Manager of Language Services. Position provides accurate and complete, interpretation of medical information between providers and patients. Candidates adhere to the standards of practice and code of ethics of medical Interpreting.
EEO/AA/Disability/Veteran
Responsibilities:
1. Facilitates and encourages direct communication between patient and provider by being a conduit and not the focus of communication.
1.1 Displays equal sensitivity to patient and caregiver concerns, interpreting all comments between the two parties
2. Assists with operational functions of Interpreter Program.
2.1 Documents interpreter encounter(s) accurately and in a timely manner in EPIC.
3. Professional development:
3.1 Completes the YNHH Interpreter Certification Program within 1 year on employment.
Qualifications:
EDUCATION
High School diploma required. Associate degree with a concentration in language, communication or an allied medical field preferred.
EXPERIENCE
Minimum of one year of medical interpreting required. Experience in a healthcare/hospital setting preferred. Experience in handling a variety of customers at all socio-economic levels. Ability to enter and retrieve data from EMR systems, i.e. Epic, Meditech
LICENSURE
YNHH Interpreter Certification Program required within 1 year of employment
National Certification of Medical Interpreters required within 18 months of employment. National certification required for Spanish, Mandarin, Cantonese, Russian, Arabic, Vietnamese and Korean. Not required for other languages
SPECIAL SKILLS
Must be fluent in a foreign language and English both verbal and written. Proven ability to work as a part of a team and to work with limited supervision. Completes the accurate entry of data in both Epic and the Language Services System. Basic knowledge of medical vocabulary in at least two languages.
PHYSICAL DEMAND
Hearing sufficient to understand and interface effectively between two or more parties in a medical interview who speak different spoken languages. Sitting 10-20% of the day, Standing or ambulating 80% of the day, Able to move quickly through a large, multi-floored complex with many buildings Visual acuity sufficient to read printed matter. May require travel to different YNHH facilities to include satellite offices. Yale New Haven Health
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