Job Description

Job Description

Service Advisor: 

Zia Automotive NAPA AutoCare Gold is now in our 34th year in business in a 4-year-old new state-of-the-art service center with 16 bays, 16 lifts, ADAS programming, nine techs, and full benefits. We seek an energetic and customer-focused Assistant Service Manager to join our team! In this position, you are required to explain the findings and recommendations from our Auto Technicians to the customer. This is an excellent opportunity to learn the ins and outs of the auto care industry and advance your career! We have used iPad tablets since 2014, with over 23k digital inspections to help our customer experience. This job will pay between 85k and 100k plus benefits for the right person. We seek someone who can take us to the next level and a rock star. This is a rare opening. Do not apply if you have at least three years of automotive service writing experience.

Requirements: 

To be considered, you must have a 3-year minimum service writer. This is a rare opening

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• Minimum high school diploma or GED equivalent required
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• Secondary education is not needed (but could be a plus), and an ASE certificate and sales training are a plus.
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• Must have good customer service skills and prior experience expected minimum of 3 years needed 
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• Capable of listening to customer's needs and learning to present the technician's recommendations to the customer
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• A great attitude: A positive, supportive team player who must be reliable and show up to work schedule. Do not apply if you can't work a 45-hour work week.
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Duties and Responsibilities: 

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• Assist in customer service
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• Perform general housekeeping around the shop
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• Driving all kinds of cars and light trucks (including manual transmission) for customer rides or quality control purposes
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• Assist in scheduling appointments and generating estimates
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• Assist with incoming or outgoing phone calls as appropriate
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• Effectively communicate with internal and external customers
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• Follow up with progress and/or follow-up calls and/or emails
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• Document repair and maintenance changes on the repair order in the approved manner
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• Adhere to parts ordering, write-up, delivery, and follow-up processes
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• Establish and maintain strong positive working relationships and customer loyalty to encourage repeat and referral business, allowing for long-term clientele.
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• You’ll be given the ability to resolve customer complaints and questions.
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• Every 3 Saturdays is part of the job, no exception! 
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