Job Description:
Reviews, verifies, and approves student account refund eligibility due to credit balances resulting from but not limited to financial aid, Federal Direct Stafford and PLUS loans, alternative loans, 529, Trust Fund, external Scholarship, and cash payments.
Processes all student and refunds to Authorized Individuals (Parent PLUS borrowers, Lab School).
Manages cancellation, stop-payment, and re-issue process of refunds for paper checks not received and rejected direct deposit refunds.
Monitors transaction processing to ensure timely, accurate and complete posting to student accounts of daily payments from all channels.
Manages and oversees maintenance of external scholarship process spreadsheets, documents and the updating student accounts.
Oversees assessment of miscellaneous transactions to student accounts such as quarterly class deposits, Room and Board charges and credits, Phoenix Dollars, UChicago ID Card replacement charges, Degree Cancellation Fees, and Late Registration Fees.
Process applications and disbursements for the Emergency Assistance Program.
Monitor and review compliance of the Quarterly Payment Plan
Assists with customer service inquiries as needed via telephone calls and Service Now cases and referrals.
Research, resolve and respond to inquiries from internal and external sources regarding student accounts.
Completes various external forms that require verification of tuition and fee amounts.
Suggest solutions when procedures can be improved to build efficiencies or when a procedure is malfunctioning.
Coordinates quality assurance reviews and recommends changes as appropriate.
Handles tracking progress and identifying/resolving obstacles with a limited degree of supervision.
Communicates to internal and external clients, developed through job-related training and considerable on-the-job experience.
Performs other related work as needed.
Preferred Qualifications
Experience:
Relevant student financials/customer service design experience.
Experience with Campus Solutions a plus.
Preferred Competencies
Knowledge of computer system capabilities, business processes and workflow and spreadsheet analysis.
Understanding of the software development life cycle.
Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise.
Application Documents
Resume/CV (required)
Cover Letter (preferred)
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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About University of Chicago (UC)
One of the world's premier academic and research institutions, the University of Chicago has driven new ways of thinking since our 1890 founding. Today, UChicago is an intellectual destination that draws inspired scholars to our Hyde Park and international campuses, keeping UChicago at the nexus of ideas that challenge and change the world.
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