Job Description

Job Overview


The Assistant General Manager must be professional, dependable, enthusiastic, and friendly. The Assistant General Manager must work well under pressure, have previous restaurant management experience, and be excited to join a team that is dedicated to detail. This position is to assist the General Manager in accountability for the store's performance and requires strong organizational and communication skills to drive our commitment to excellent guest service and high-quality dining! Overall responsibilities include team leadership and motivation, overall financial management, guest satisfaction, and additional administrative tasks.



Responsibilities and Duties


Oversee coordination of the entire restaurant operation, including front-of-house and back-of-house


Deliver superior guest services and ensure absolute customer satisfaction


Respond efficiently to customer complaints


Enforce and offer the best quality of products possible


Organize and supervise shifts


Appraise personnel's performance and provide feedback to keep them upbeat and productive


Estimate consumption, forecast requirements, and maintain inventory


Track compliance with sanitation and safety rules and regulations


Control costs and cut waste


Successfully promote and publicize the brand


Nurture a positive working environment and lead by example as restaurant supervisor


Track operations and start corrective actions



Requirements


At least 21 years of age and has earned a High School diploma or GED


2 or more years of restaurant management experience managing a team of 15 or more employees at a time, interacting frequently with guests and coaching employees to assume increasingly challenging roles


Demonstrated career experience in customer service management


Extensive food and beverage knowledge


Acute financial management skills


Available to work flexible hours including weekends, evenings, and holidays


Experience with Windows and MS Office, Aloha, HotSchedules and an understanding of inventory control systems is a plus


Ability to understand and follow specific recipes, processes and systems with precision and consistency


Possess strong organizational skills and can effectively prioritize needs (solid multitasker)


Thrives in a fast-paced, high-pressure environment


Able to take direction as well as delegate tasks accordingly


Demonstrates strong interpersonal communication skills; able to easily interact with diverse employees, bilingual (English/Spanish) a plus


Able to lift and carry at least 30 lbs. and stand for 8 plus hours

Job Tags

Holiday work, Flexible hours, Shift work, Afternoon shift,

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