Job Description
JOB OFFER CONTINGENT ON SUCCESSFULLY COMPLETING A BACKGROUND CHECK. Hybrid work schedule, three days in office and two days remote after training period.
The International Documentation Assistant is responsible for collecting and assembling all documents necessary so customers can successfully import cargo in a timely fashion, allowing them to get paid in full per its contract terms. This role collects and compiles relevant documentation for export or import shipments in accordance with the underlying contract terms and governing regulation (domestic and international). This position interacts with domestic service providers, the global customer base, and banking channels, and is instrumental in ensuring successful cargo clearance and payment collection. As this position works with a global customer base located in different time zones, this role needs to communicate clear documentation instructions to suppliers and customers in a timely manner.
• Review and verify sales contracts, shipping instructions, and letters of credit. Clarify and adjust when required.
• Apply, review, and collect various third-party documentation, such as export health certificates, quality certificates, and ocean bills of lading.
• Ensure acquired documentation is complete and accurate, presented to customers and/or banks prior specified due dates.
• Responsible for collecting, producing, and assembling the shipping documents necessary for presentation for payment.
• Communicate and follow up with all parties involved to make sure all required docs are received correctly and in a timely manner.
• To make shipments successful, the International Documentation Specialist must work closely with the merchants, logistics department, trade finance, banks, suppliers, customers, and ocean freight providers from around the globe.
• Respond to customer inquiries and communicate with customers and internal stakeholders to provide updates regarding assigned shipments.
• Maintain transparency of progress of the process above for manager or any party of the transaction. Make sure all the documents are acquired prior to due dates specified by management.
Candidate Profile
• Perform in a fast-paced environment with attention to detail.
• Ability to work independently and proactively to identify, research, and solve problems.
• Organize and prioritize detailed multiple tasks.
• Communicate concisely instructions to sellers and customers in foreign countries.
• Ability to think quickly and creatively to resolve customer and seller documentation issues.
• Strong knowledge of MS Office, Word, Excel, Outlook, and Teams.
• Ability to collaborate in the office and remotely over MS Teams.
• High organizational capabilities along with ability to multi-task, prioritize workflow, and complete tasks with a high level of accuracy, responsibility, and efficiency.
• Ability to effectively manage time and be self-motivated. #5535
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