Job Description

Job Posting

The University of Maryland Eastern Shore (UMES) is currently accepting applications for an Academic Support Associate at the Universities at Shady Grove and at the University System of Maryland at Hagerstown. The work location is in Rockville, MD and/or Hagerstown, MD.

The School is home to five academic departments: Business, Management, and Accounting; Engineering and Aviation Sciences; Hospitality and Tourism Management; Computer Science and Engineering Technology; and The Built Environment. Additionally, the School offers several of its programs at University System of Maryland (USM) regional centers and off-campus locations including the Universities at Shady Grove, USM-Hagerstown, the Baltimore Museum of Industry, and the Salisbury Maryland Airport.

Enrolling over 2,200 students, The University of Maryland Eastern Shore (UMES) is a land-grant, historically black college founded in 1886 as the Delaware Conference Academy. It was Maryland State College from 1948 until 1970, when it became one of the five campuses that formed the University of Maryland. In 1988, it became a member of the then eleven campus (now thirteen) University of Maryland System, now known as the University System of Maryland.

Responsibilities:

• Work with the off-site and distance education students in the academic programs housed in the School of Business and Technology to help them navigate the various UMES processes such as adding, dropping, and withdrawing from courses and the submission of graduation applications.
• Assist students in determining course transferability and course planning.
• Maintain students' records and assist faculty with advice to ensure the on-time graduation of the students.
• Provide ongoing support and program guidance for in-person and distance learning students and faculty.
• Familiarize students with the offices of Registrar, Admissions, Financial Aid, etc. to ensure access to assistance as needed.
• Perform other related duties as assigned.

Required Minimum Qualifications:

• Bachelor's degree.
• Experience in an administrative support role in corporate or higher education environment.
• Proficiency in Microsoft Office 365, including Word, Excel, PowerPoint, and Access.
• Excellent written communication skills.
• Proficiency in data and the ability to derive insights from complex datasets.

Required Knowledge/Skills/Abilities:

• Must be able to work independently and as part of a team.
• Ability to manage people.

Preferences:

• Master's degree in a field in Technology or Higher Education Administration.

Physical Demands:

• May require extended periods of sitting at desk.
• May require lifting up to 25 lbs.
• Requires communication with a variety of constituents externally and internally.
• Requires operation of a variety of office.

Licenses/Certifications: N/A

Minimum Qualifications:

• Education: Bachelor's degree from an accredited college or university.
• Experience: One (1) year of professional administrative or coordinator experience.
• Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

Knowledge, Skills, Abilities:

• Knowledge of best practices in organization, administration, and customer service.
• Knowledge of proper protocol in dealing with confidential information.
• Skill in oral and written communication.
• Skill in the use of Microsoft Office products.
• Ability to interpret and apply policies, procedures, regulations, and laws.
• Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community.

Additional Job Details:

Required Application Materials:

• Cover letter, resume, and the names of three current professional references including e-mail address, and telephone number.
• All applicants must apply using the new online application system. Please visit to apply. The successful candidate must be able to show acceptable documentation establishing the right to accept employment in the United States of America without employer sponsorship.

Best Consideration Date: 02/24/2025

Posting Close Date: N/A

Open Until Filled: Yes

Department: UMES-BNTC-Business Technology

Worker Sub-Type: Staff Regular

Salary Range: $44,948 $66,765

EEO Statement: UMES is an EEO/AA employer and will not discriminate against any employee or applicant because of race, age, sex, color, sexual orientation, religion, national origin, marital status, genetic information, or political affiliation. Minorities, women, veterans, and persons with disabilities are encouraged to apply. The successful candidate must be able to show acceptable documentation establishing the right to accept employment in the United States of America without employer sponsorship.

Diversity Statement: The University of Maryland Eastern Shore (UMES) is an equal access, equal opportunity institution fully committed to diversity in education and employment. All students, employees, and the campus community at UMES are valued, respected, and have the opportunity to receive an equitable experience in an inclusive, welcoming environment of openness and appreciation.

Title IX Statement: It is the policy of the University of Maryland Eastern Shore (UMES) to comply with Title IX of the Education Amendments of 1972, which prohibits discrimination (including sexual harassment and sexual violence) based on sex in the University's educational programs and activities. Title IX also prohibits retaliation for asserting or otherwise participating in claims of sex discriminations or harassment.

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